Aim 4 Health Chiropractic & Wellness Centre is bound by the National Privacy Principles contained in the Privacy Act 1988. If you provide us with information about your health, we also strive to ensure that our handling of that information complies with State and Territory health records legislation where applicable.
1. What personal information does Aim 4 Health Chiropractic & Wellness Centre collect and why?
Aim 4 Health Chiropractic & Wellness Centre collects personal information from its clients, contractors, employees, and people we do business with.
Aim 4 Health Chiropractic & Wellness Centre needs personal information:
– to provide its clients with personalised health services; and
– to conduct our business (e.g., to administer accounts, charge fees and to communicate with our clients and business contacts).
To illustrate, the personal information we collect about our clients includes:
– Identity information, including each client’s name, address, contact details (including telephone numbers and an email address) and date of birth.
– Health information, including health issues, injured areas and information we collect in the course of our history taking, examinations and treatments. Health information is a sensitive form of personal information, so we only collect it with your consent, and we only collect what we need;
We need this personal information to provide our professional health services, and it’s collected via application forms, and when clients attend our clinics and communicate with us through email and our website.
2. How does Aim 4 Health Chiropractic & Wellness Centre use personal information?
As indicated, we use personal information to provide health services, to manage and administer client accounts and to operate our business.
For example, if you are a client, will use your personal information to process your registration into our database, charge your treatment fees and administer your private account. We will also use your personal information to communicate with you, and provide our contact details so you can communicate directly with us.
Unless you tell us otherwise, we may also use client’s personal information to mail out special promotions, newsletters and other marketing material.
For instance, Aim 4 Health Chiropractic & Wellness Centre may mail its clients information about its own clinic updates, staff members, events, promotions, or those offered by our business partners. If you don’t want us to do this, we give you an opportunity to “opt out” from receiving such material on our registration form. However, you can opt out at any time by contacting our administration team.
3. Does Aim 4 Health Chiropractic & Wellness Centre share my personal information with anyone else?
Aim 4 Health Chiropractic & Wellness Centre will disclose your personal information in a few different ways.
We will disclose personal information if we are under a legal requirement to do so (e.g., under a court order, or if required under legislation), or if an authorised request is made from a law enforcement agency.
Otherwise, we will only disclose personal information with the consent of the relevant individuals. For example, if you are a client, with your consent (and only with your consent):
– we may provide personal information to doctors and other health professionals in order to provide holistic management of your treatment.
– we may provide personal information to personal trainers to assist you to improve your health, fitness and wellbeing, and so they can advise you which fitness programs are suitable for you.
4. How can I access my Personal Information?
Privacy laws give you rights to seek access to the personal information we hold about you.
You can seek access by writing to our Practice Manager (see contact details at section 8 below). Generally, we should be able to provide you with access within a month of your request, although we may need more time if your request is complicated. Ordinarily, Aim 4 Health Chiropractic & Wellness Centre will not charge you for the cost of providing access to your personal information. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access.
We try to ensure that all the personal information that we hold about you is accurate, complete and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you, please write to our Practice Manager. We will contact you if there is any issue about amending the record of personal information we hold about you.
If you wish to discuss our method of providing access or correction to personal information, please contact our Practice Manager with your query.
5. Is my Personal Information kept secure?
Aim 4 Health Chiropractic & Wellness Centre takes reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorised access, modification or disclosure. We remind our staff and contractors of the importance of storing personal information in a secure way, and to always treat it as confidential information.
Aim 4 Health Chiropractic & Wellness Centre only offers its health services to clients, and it is not possible to become a client of Aim 4 Health Chiropractic & Wellness Centre without providing Aim 4 Health Chiropractic & Wellness Centre with the personal information that is requested in our registration form.
We may be able to answer telephone questions without collecting personal information about you, but if you would like to receive health services in our clinics, we do require your personal information.
7. Website/online privacy
Generally, Aim 4 Health Chiropractic & Wellness Centre will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to Aim 4 Health Chiropractic & Wellness Centre’s handling of personal information online are set out below.
When you visit our website, we will not collect any personal information unless you chose to provide it to us (e.g., by sending us emails through our website). However, we may collect certain data that does not identify you (sometimes called “web log information”) when you visit certain pages, such as the type of browser and operating system you have. We may also use “cookies” which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally.
b) Email/SMS marketing
We will not email or SMS you marketing material unless you have consented to this. This is a requirement of the Spam Act 2003. Further, you can unsubscribe from our e-newsletter or other bulletins by using the “unsubscribe” facility contained in each electronic publication we send.
c) Site security policy
Our website uses up-to-date technology to maximise the security of your personal information.
8. Contact details and other information
– by letter:
Aim 4 Health Chiropractic & Wellness Centre
12 Gray Street
Bondi Junction NSW 2022
– by telephone: (02) 9387 5383; or
– by email to email@example.com